This morning before 5:00AM, my husband left a message on my voicemail letting me know his flight home might be delayed. You see, he was in London and there was a bomb scare. This evening I received a photograph of my Brother-in-Law, Doug, in his uniform in a bunker in Iraq. In a very strange and very real way their lives collided today.
Anyway, the balance of the day was spent helping a dear friend and client try to not lose her home. She has found herself in a challenging financial situation. Her profession is connected to the housing industry and since the market has gone soft so has her bank account. She has fallen 60 days behind on her mortgage and is in quite a bind.
Life has a funny way of sneaking up on you and kicking you when you are down and least prepared for it. The sad reality is when you are down you are least equipped to handle what feels like a never-ending stream of problems. The last thing you want to do is get on a phone and try to get a total stranger to help you climb out of the hole you find yourself in.
My friend was in a hole today. Thankfully she had the presence of mind to ask for help. She might not have been able to call her lender herself but she knew it had to be done. So I helped her do it and I was surprised at the result.
Her lender was more then understanding. The lender asked a series of questions about her current financial situation and her monthly bills and developed a plan for her to get caught up over the next six months. I was honestly floored by how kind the lender was to her. They did explain that had she waited another week, her home would have fallen into foreclosure.
So for those of you reading this who are struggling financially, call your lender. I know I say this once or twice a week, but this is the first time I've had the opportunity to watch someone go through the process and I can't stress enough how willing her lender was to work with her. Of course, I know the Phoenix real estate market and I cannot imagine any lender wanting to take on another foreclosure or short-sale so I can't say I am surprised they were willing to help. I'm just surprised how well they handled it.
Once we got the stressful situation taken care of my friend sat down, had a good long cry and decided to view today as the first day of a fresh start. I'm proud of her for not letting the situation spin out of control and I'm exceptionally proud of her for having the guts to admit she needed help.
At the end of the day, my husband returned safely from London. It has been 9 years since he retired from the Air Force but I still get nervous when he goes overseas. I suppose bomb threats are a good reason to get nervous. Bomb threats and bunkers in Iraq also serve to remind me that no matter how stressful I think my day has been, I am fortunate and ultimately grateful to those who are so willing to sacrifice so I can live in Phoenix and sell real estate.
